Cancellations and Refunds

At Elegant Fashions, we want you to be fully satisfied with your purchase. We understand that sometimes plans change or an item may not meet your expectations. Please review our policy on cancellations and refunds carefully for detailed information on how to manage your orders and returns.

1. Order Cancellations

1.1 Canceling an Order

If you wish to cancel your order, please contact us as soon as possible after placing the order. Cancellations can be made only if the order has not yet been processed or shipped.

To cancel an order, email us at [email protected] or call +91 8547 815056.
If the order has already been processed or shipped, it cannot be canceled. In this case, please refer to our Returns section.

1.2 Order Cancellation by Elegant Fashions

We reserve the right to cancel orders at our discretion for reasons including, but not limited to:

Product availability issues
Incorrect pricing or product descriptions
Payment issues If we cancel your order, you will receive an email notification, and any payments made will be refunded to your original payment method.

2. Returns

2.1 Return Eligibility

We accept returns within 3 days of the delivery date, provided the following conditions are met:

The item is in its original condition, unworn, unwashed, and with all tags attached.
Sale or clearance items may not be eligible for return unless stated otherwise.
Certain items, such as lingerie, swimwear, or accessories, may not be eligible for return for hygiene reasons.

2.2 How to Initiate a Return

To initiate a return, please follow these steps:

Contact us at [email protected] with your order number and the reason for the return.
We will provide you with a return authorization and instructions on how to ship the item back to us. Please ensure the item is properly packaged to avoid damage during transit. We recommend using a trackable shipping method.

2.3 Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or there was an error on our part.
In cases where we have shipped the wrong item or a defective product, we will provide a prepaid return label.

3. Refunds

3.1 Refund Process

Once we receive your returned item and inspect it to ensure it meets our return criteria, we will process your refund. You will be notified via email when the refund has been issued.

3.2 Refund Timeframe

Refunds will be credited to your original payment method within 14 business days of receiving the returned item. Please note that it may take additional time for the refund to appear on your credit card or bank statement depending on your financial institution.

3.3 Non-Refundable Items

Certain items are non-refundable, including:

Gift cards
Sale or clearance items (unless otherwise specified)
Items marked as “final sale”
Shipping costs (unless the return is due to an error on our part or a defective item)

3.4 Partial Refunds

In certain situations, only partial refunds may be granted (at our discretion) for items that are returned outside of the 3-day window or are not in their original condition, such as items that show signs of wear or are missing tags.

4. Exchanges

We do not offer direct exchanges at this time. If you would like a different size, color, or item, please return the original item and place a new order.

5. Damaged or Defective Items

5.1 Reporting a Damaged or Defective Item

If you receive an item that is damaged or defective, please contact us immediately at [email protected] / +91 8547 815056 with the following details:

Your order number
A description of the issue
Photos of the damaged or defective item

We will work with you to resolve the issue and may offer a replacement or full refund, including shipping costs, depending on the situation.

6. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe:

Check your bank or credit card account.
Contact your credit card company or bank, as it may take some time for the refund to post.

If you have done the above and still have not received your refund, please contact us at [email protected] / +91 8547 815056, and we will assist you further.